![]() It is highly recommended that you install the latest available service pack for SOLIDWORKS to reduce the chance of running into problems which may already have been resolved in the latest release. There are some Minimum System Requirements that should be considered whenever upgrading hardware to ensure maximum stability. If a hardware or network change is made, then this can also affect performance. Repairing the SOLIDWORKS installation should resolve most common problems with these files. Pre-requisite files such as the Microsoft VBA and SQL programs can sometimes cause problems if uninstalled or modified by other programs. There are lots of variables to consider when investigating a SOLIDWORKS crash, and while we do have to consider SOLIDWORKS as a potential instigator, most crashes are actually caused by corruption of incorrectly configured OS changes which in turn affect how SOLIDWORKS operates. SOLIDWORKS relies heavily on the graphics driver for manipulating models in the workspace, so it is vital to keep these up to date.Ĭlick here to view the list of certified graphics drivers and hardware for SOLIDWORKS. If drivers are not regularly kept up to date, or the incorrect drivers are installed (or no drivers installed at all), then the System can have problems driving (or controlling) the hardware. Graphics drivers are the basic software programs that allow the OS software to communicate with the hardware. COMMON ISSUES THAT MAY CAUSE CRASHINGĭespite the unique nature of most crashes and instability, there are a few common issues that repeatedly occur in many cases. The OS (Microsoft Windows) is the basic method and UI for interacting with the desktop and managing files (Windows Explorer) and launching apps or softwareĪpplications are defined as the software packages that appear in windows and run on top of an OS allowing you to use productivity or design suites and their internal tools/features (e.g. ![]() ![]() Applications run on top of operating Systems and the two are integrated together quite heavily - therefore problems with one can adversely affect another. Given this, almost every case we see needs to be handled on an individual basis.Īs mentioned, crashes are classed on two levels, Operating System (OS) crashes and Application crashes. Unfortunately, there is no single cause for these problems as there are almost always limitless combinations of factors at play, from inefficient software configurations to hardware failures. SOLIDWORKS and other programs may force close or shut down unexpectedly which can cause a loss of data if a problem occurs between the code in SOLIDWORKS, the data set or the OS/Hardware.Ĭrashes and system instability can be frustrating due to the unpredictable nature of these events and the impact it has on productivity. These are commonly where Windows displays an error message and starts to collect information on/or report the crash because a basic level problem has occurred usually with the data set. There are two types of crashes to be aware of: These issues are usually indicated by the infamous 'busy thinking' circle.Ĭrashes are described as abnormal termination of a program, either by force closing, unrecoverable lock up, or the failure to execute a command correctly in the program code. If a network connection drops off whilst working with files, this can also cause applications to hang or slow down whilst the System tries to reconnect. ![]() This can be identified by System sluggishness and intermittent issues when opening, modifying, and saving files. What most people might describe as ‘instability’ with SOLIDWORKS is usually referred to as poor performance or an Application Hang.Īn Application Hang is described as the temporary lock-up or freezing of the System whilst a command is processed. Instability is a blanket term so it can be difficult to investigate. ![]() It’s helpful to know the difference between the two when communicating with our Technical Engineers so we can help you out as quickly as possible. Firstly, let’s separate and define instability and crashes, as they can have different causes. ![]()
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